WELLBEING DOG POLICIES

WELLBEING DOGS RESCHEDULING AND CANCELLATION POLICY

​

Deposits and/or payments are non-refundable; however deposits & payments may be used as a credit under certain circumstances. Please see the specific guidelines for each service listed below.

​

Please contact us if you have any questions or concerns about these policies. It is our goal to protect our mutual interests. Clear policies improve communication, and therefore promote healthy relationships between us. 

​

PRIVATE LESSONS

​

All scheduled private lessons must be cancelled or rescheduled a minimum of 24-Hours prior to the scheduled lesson time. Late cancellations and “No-Shows” will be charged at the normal rate.

• Private lesson packages (5 Lessons) must be completed within 8-weeks beginning on the date of their first lesson. If the lessons are not completed within this time, it will be at the discretion of the assigned trainer and Wellbeing Dogs (WD) to determine if the reason for the delay was warranted. Clients that wish to extend their end training date, must submit a written statement requesting a delay, including the reason for the delay, and the proposed date to resume training. Clients must receive a written statement, from Wellbeing Dogs (WD), permitting them to extend their training end date.

• Rescheduling or Cancellations > 24 hours prior to start time: Original payments may be used as a credit to a future lesson or another service option.

• Rescheduling or Cancellations < 24 hours prior to start time: Original payment is forfeited; new payment is required to reschedule.

​

GROUP CLASSES

​

It is the responsibility of each student to be on time and present for each class.

• Make up classes are not available for missed classes; however, an abbreviated private lesson may be available at a prorated cost. Please contact us for details and current pricing information.

• Rescheduling or Cancellations >14 days prior to start date: Original payments may be used as a credit to a future class or another service option.

• Rescheduling or Cancellations <14 days prior to start date: Original payment is forfeited; new payment is required to reschedule.

​

BOARD AND TRAIN

​

If you cancel or need to change the date of your Board and Train the following restrictions apply:

• Deposits are non-refundable for any reason

• Rescheduling or Cancellations >14 days prior to start date: Original payments may be used as a credit for a rescheduled appointment or another service option; however, a new deposit is also required to reschedule. ( i.e. If both deposit amounts are £150.00 this will result in a credit balance of £300.00 that will be applied upon completion of the program)

• Rescheduling or Cancellations <14 days prior to start date: Original deposit is forfeited; a new deposit is required to reschedule. 

 

REFUNDS FOR SERVICES

​

We do not offer a monetary refund. Instead we stand 100% behind our training.

​

What Does That Mean?

​

Our Dog Training programmes form a partnership between our clients, their dog, and our team of dog trainers. The success of our programme depends on us performing our job correctly, and also on the owner following up on the homework and strategies that we lay out for them.

​

Instead of offering a monetary refund we offer a Lifetime Guarantee.  This means that we will continue to work with owners who are working hard, and following our  recommendations for as long as it takes.  In this way, those owners who are truly invested in their dog’s training and Wellbeing are assured that they will get everything they need out of our programme.  Restrictions apply.  Please contact us for details.

​

IF YOUR DOG IS ILL AND CANNOT COMPLETE OR START THE TRAINING

If your dog is unwell and unable to complete or start the training we will need a letter from the vet stating if the dog can do a modified training or is unable to train atall. If we agree a refund it will be made within 30 days. 

​

RETURNS AND REFUNDS FOR PURCHASED MERCHANDISE/PRODUCTS

Products may be returned within 14 days of purchase.  Any products that have been used, display signs of use/excessive wear, are dirty, have pet hair on them, used dog fence flags, or other signs of prolonged use are not eligible for a refund.

​

Please contact us directly, and we will assist you with your return or repair if needed: 07932433148 or wellbeingdogs@gmail.com.